Frequently asked questions
Quick answers for airport parking bookings, vehicle updates, cancellations, and support.
All FAQs
Straight answers about booking, managing, and using airport parking with Park and Stay.
Search for your airport and travel dates, then choose an available parking option and complete checkout.
Park & Ride includes a shuttle transfer between the car park and terminal — depending on the provider, you may park your own car or leave it at a staffed reception for parking. Meet & Greet means you drive to the terminal and hand your car to a valet at the stated handover point. Park & Stay bundles a hotel night with parking, so you check in the evening before and travel to the terminal from there. All three are shown side by side when you search, with live prices for each.
Check the terminal shown on your airline booking, not just the airport name generally — larger airports aren't always reached from the same road or motorway junction for every terminal, and car parks are matched to a specific terminal on this site.
Your booking reference is included in your confirmation email. You can use it with your email address on the Manage My Booking page.
Vehicle changes can be made from Manage My Booking where the booking and the car park's rules allow it.
Most bookings can be cancelled free of charge up to 24 hours before your arrival time. Exact terms depend on the car park and product you booked, so check your confirmation email or the refund policy for the specific terms that apply.
Car parks listed here carry Park Mark, the police-backed safer parking standard, or an accepted equivalent — the specific accreditation is shown on the listing. That covers things like lighting, CCTV coverage, and boundary security.
It depends on the car park and product. Some Park & Ride and Meet & Greet sites park your car themselves; others use a partner car park nearby and move it there for safekeeping. Each listing states which arrangement applies before you book.
Yes — where a shuttle or valet transfer is part of the product, it is included in the price shown. Any additional charges disclosed by the car park are shown before you pay.
Some car parks charge more for larger vehicles or have size restrictions — this is shown clearly when you select your vehicle during booking, and on the listing before you pay.
Contact your car park using the details in your booking confirmation as soon as you know your return time has changed. Most can accommodate a reasonable delay; a significant change may need a new booking or attract a late-collection charge, shown in the car park’s terms.
Park and Stay is an independent comparison service — your parking booking contract is with the car park or hotel you select, not with Park and Stay. The car park responsible for your booking is identified before payment.
Contact the car park directly using the number in your booking confirmation — most can accommodate a reasonable delay to your drop-off or collection time.
Free cancellation up to 24 hours before arrival means a schedule change usually doesn’t mean losing your booking outright — you can cancel and rebook for your new dates. If you’re inside that 24-hour window, contact the car park directly using the details in your confirmation email.
Prices are based on airport, car park, product, dates, stay length, and live availability.
Charging availability varies by car park and isn’t guaranteed everywhere. Where it’s offered, it’s shown on the individual car park listing — check there before booking if you need to charge during your trip.
Prices tend to rise as dates fill up, particularly around school holidays and early-morning departure slots, so booking as soon as your travel dates are confirmed usually gets the best rate. That said, live last-minute availability is shown too if you’re booking close to departure.
Car parks are run by independent third parties. Full details of who you are booking with are confirmed in your booking confirmation.
You will receive a confirmation email with your booking reference, parking details, and any arrival instructions.
Use the Contact page if you need help with a booking, payment, cancellation, or vehicle update.