Refund Policy
Refunds, cancellations, and amendment rules vary by car park and product. Always check the specific booking conditions before confirming.
1. Operator-specific policies
Each car park sets its own cancellation and refund rules. Some products allow free cancellation up to a stated deadline; others are non-refundable.
2. When refunds may be available
- If the parking operator's policy allows a cancellation refund.
- If a booking is cancelled within the permitted cancellation window.
- If a refund is required by law or agreed by us in writing.
3. Non-refundable bookings
If the booking conditions state that the product is non-refundable, no refund will be due unless the operator agrees otherwise or a legal right applies.
4. Amendment fees
Some changes, including date changes or vehicle detail amendments, may be treated as a cancellation and rebooking, which can affect the total price.
5. How to request a refund
Contact us with your booking reference and the reason for the request. We will review the operator policy and respond as soon as possible.